Skagit Valley College

Catalog Course Search Details

This course has been changed from the previous catalog, the changed field(s) are highlighted in red:

 Course Title:   Automotive Parts & Service Specialist

 Title Abbreviation:   AUTO PARTS/SERVICE SPEC

 Department:    AT

 Course #:    201

 Credits:    3

 Variable:     No

 IUs:    3

 CIP:    470604

 EPC:    712

 REV:    2019


 Course Description  

Training in skills necessary to gain employment in the automotive parts & sales industry, and as a service writer in all types of repair facilities. Learn a variety of techniques and software applications. Emphasis on oral and written communication, organizational skills, vehicle knowledge, parts cataloging, customer service, and other necessary skills for employment.

 Prerequisite  

Prerequisite: AT 101 or 107 or concurrent enrollment & OBT 099 or completion of a Keyboarding Proficiency Test.

Additional Course Details

Contact Hours (based on 11 week quarter)

Lecture: 33

Lab: 0

Other: 0

Systems: 0

Clinical: 0


Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for ATA degree, Required for certificate  

Equivalencies At Other Institutions

Other Institution Equivalencies Table
Institution Course # Remarks
N/A

Learning Outcomes

After completing this course, the student will be able to:

  1. Understand the importance of teamwork in an industry setting.
  2. Understand and establish proper communication skills including voice, written and electronic to build customer relations.
  3. Prepare a parts receipt using paper and electronic cataloging systems.
  4. Prepare a service work order using electronic software.
  5. Understand how to handle customer complaints in diverse situations with people of diverse backgrounds.
  6. Understand customer service and how it relates to different cultures.
  7. Understand repair orders, billing, workflow, and marketing.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

Course Contents

  1. Employable skills for the parts and service industry.
  2. Preparing a service work order.
  3. Labor time guide and warranties.
  4. Customer service and sales.
  5. Automotive services and parts identification.
  6. Industry abbreviations & vehicle label decoding.
  7. Parts Interchanging & Numbering Systems.
  8. Parts Invoicing.
  9. Parts Inventory.
  10. Parts and/or Service Job Shadow.