Skagit Valley College

Catalog Course Search Details

This course has been changed from the previous catalog, the changed field(s) are highlighted in red:

 Course Title:   Automotive Parts & Service Specialist

 Title Abbreviation:   AUTO PARTS/SERVICE SPEC

 Department:    AT

 Course #:    201

 Credits:    3

 Variable:     No

 IUs:    3

 CIP:    470604

 EPC:    712

 REV:    2021


 Course Description  

Training in skills necessary to gain employment in the automotive parts & sales industry, and as a service writer in all types of repair facilities. Learn a variety of techniques and software applications. Emphasis on oral and written communication, organizational skills, vehicle knowledge, parts cataloging, customer service, and other necessary skills for employment.

 Prerequisite  

Prerequisite: AT 101 or AT 107 with a ""D"" or higher or concurrent enrollment.

Additional Course Details

Contact Hours (based on 11 week quarter)

Lecture: 33

Lab: 0

Other: 0

Systems: 0

Clinical: 0


Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for ATA degree, Required for certificate  

Equivalencies At Other Institutions

Other Institution Equivalencies Table
Institution Course # Remarks
N/A

Learning Outcomes

After completing this course, the student will be able to:

  1. Define skill and job requirements of an Automotive Service Writer.
  2. Define skill and job requirements of an Automotive Parts Technician.
  3. Demonstrate understanding of proper people skills, customer relations, and communication skills by completing associated oral and written assignments.
  4. Demonstrate ability to manage customer complaints in diverse situations with people of diverse backgrounds by effectively engaging in classroom scenarios.
  5. Demonstrate ability to create and populate a work order by completing associated assigned tasks.
  6. Demonstrate understanding of warranties and labor time by completing associated assigned tasks.
  7. Demonstrate ability to decode Vehicle Identification Numbers using the course taught method.
  8. Demonstrate understanding of parts invoicing and mark-up by creating sample invoices.
  9. Demonstrate ability to navigate online parts cataloging systems by correctly locating parts for assigned vehicles.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

Course Contents

  1. Employable skills for the parts and service industry.
  2. Preparing a service work order.
  3. Labor time guide and warranties.
  4. Customer service and sales.
  5. Automotive services and parts identification.
  6. Industry abbreviations & vehicle label decoding.
  7. Parts Interchanging & Numbering Systems.
  8. Parts Invoicing.
  9. Parts Inventory.
  10. Parts and/or Service Job Shadow.