Course Title: INVEST Customer Service
Title Abbreviation: INV Customer Service
Department: INV
Course #: 68
Credits: 5
Variable: Yes
IUs: 5
CIP: 320401
EPC: n/a
REV: 2018
Course Description
This course focuses on the importance of customer service and developing a customer-friendly approach that is right for every business. It covers the do's and don'ts of dealing with customers and the benefits of providing great customer service.
Prerequisite
None
Contact Hours (based on 11 week quarter)
Lecture: 55
Lab: 0
Other: 0
Systems: 0
Clinical: 0
Intent: Distribution Requirement(s) Status:
Academic Elective
Equivalencies At Other Institutions
Learning Outcomes
After completing this course, the student will be able to:
General Education Learning Values & Outcomes
Revised August 2008 and affects outlines for 2008 year 1 and later.
3. Communication
Definition: Understanding and producing effective written, spoken, visual, and non-verbal communication.
Outcomes: Students will be able to . . . 3.2 Recognize, produce and demonstrate appropriate interpersonal, group, and public speaking skills. 3.3 Demonstrate effective listening skills.
Course Contents