Catalog Course Search Details

 Department:    AHE

 Course #:    105

 Credits:    6

 Variable:     No

 IUs:    6.5

 CIP:    510801

 EPC:    381

 REV:    2018

 Course Description  

Learn about Electronic Medical Records (EMR), bookkeeping and basic accounting in today�s medical office. Covers appointment scheduling, telephone practices, processing mail, downloading/uploading electronic medical records information, inventory, office insurance, ordering and maintenance of office equipment and supplies; banking, payroll, credit and collection; organizing a procedure manual, time-management techniques, and cultural differences concerning perception of time and expectation.

 Prerequisite  

Prerequisite: AHE 101, or concurrent enrollment; 30 wpm typing speed strongly recommended.

Contact Hours (based on 11 week quarter)

Lecture: 55

Lab: 22

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for certificate  

Equivalencies At Other Institutions

Learning Outcomes

After completing this course, the student will be able to:

1. Use and learn about Electronic Medical Records (EMR). Orient patients to office policies and procedures.
2. Exercise efficient time management. Perform the scheduling and monitoring of appointments.
3. Establish and maintain the patient�s medical records. Demonstrate proper telephone techniques.
4. Document appropriately. Perform an inventory of supplies and equipment.
5. Identify and respond to issues of confidentiality. Evaluate and recommend equipment and supplies for a medical office.
6. Operate and maintain facilities and equipment safely and maintain the physical plant.
7. Compose written communication using correct grammar, spelling, and format. State the procedures for processing mail.
8. Utilize computer software for selected procedures and office insurance. Understand cultural differences concerning perception of time and expectations.
9. Explain general office policies.
10. Perform basic office practice management activities including credit and collection, banking and payroll, and financial forms and records.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

1. Information Literacy

Definition: Recognizing when information is needed and have the ability to locate, evaluate, and use effectively the needed information.

Outcomes: Students will be able to . . .
1.1 Determine the extent of information needed.

3. Communication

Definition: Understanding and producing effective written, spoken, visual, and non-verbal communication.

Outcomes: Students will be able to . . .
3.7 Adapt communication to diverse audiences and media.

10. Technology

Definition: Understanding the role of technology in society and using technology appropriately and effectively.

Outcomes: Students will be able to . . .
10.1 Demonstrate an understanding of the development and impact of technology in human experience (history, global, and local).
10.3 Use technology appropriate to the context and task to effectively retrieve and manage information, solve problems, and facilitate communication.
10.4 Demonstrate an understanding of the impact of technology in one’s personal and professional life.

Course Contents

1. E-mail and respond to and initiate written communications.
2. Contents of a patient�s chart; knowledge of the components and types of medical records.
3. Knowledge of the methods of collecting and correcting information, purging or retaining medical records.
4. Initiating or terminating medical treatment procedures. Appropriate guidelines for releasing records of information.
5. Procedure manuals; principles and procedures of time management. Office supplies and equipment and routine maintenance of equipment.
6. Types of business insurance for the medical office. Providing comfortable surroundings and arranging for housekeeping.
7. Developing skills in the knowledge and use of telephones. Using proper telephone triage technique.
8. Receiving, organizing, prioritizing and transmitting information. Letters, memos, messages, reports, facsimiles, photocopying.
9. Filing systems, process and equipment. Procedures and processes for preparing and processing mail.
10. Guidelines for storage, protection, transfer, retention and destruction of files.
11. Inventory methods. Office insurance.
12. Cultural differences concerning perception of time, expectation, and finances.
13. Processes and procedures for medical office financial systems. Credit and collection.