Catalog Course Search Details

 Department:    OBT

 Course #:    110

 Credits:    3

 Variable:     No

 IUs:    3

 CIP:    520204

 EPC:    547

 REV:    2021

 Course Description  

Introduction to office careers, the office environment, and office technology. Basic skills to succeed in office support roles including general office procedures, interpersonal and customer service skills, and an overview of office technologies.

 Prerequisite  

Prerequisite: None.

Contact Hours (based on 11 week quarter)

Lecture: 33

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for ATA degree, Required for certificate  

Equivalencies At Other Institutions

Learning Outcomes

After completing this course, the student will be able to:

1. Apply time management techniques.
2. Identify and apply note-taking techniques.
3. Develop an individual program and learning plan.
4. Apply teamwork strategies to collaborate on office activities.
5. Apply effective decision-making techniques to complete assignments and activities.
6. Demonstrate customer service skills to diverse populations.
7. Demonstrate an awareness and understanding of a diverse work force.
8. Demonstrate effective telephone and e-mail communication techniques.
9. Conduct appropriate research and prepare an informal presentation based on research.
10. Demonstrate professional & ethical office behavior.

General Education Learning Values & Outcomes

Revised August 2018 and affects outlines for 2019 and later.

Engage

Definition: Interact with humans and the environment informed by an understanding of equity.

Course Contents

1. Workplace environment.
2. Managing and organizing your work.
3. Ethical behavior.
4. Working in teams.
5. Customer service.
6. Communication skills.
7. Presentation skills.
8. Leadership.