Catalog Course Search Details

 Department:    AT

 Course #:    201

 Credits:    3

 Variable:     No

 IUs:    3

 CIP:    470604

 EPC:    712

 REV:    2018

 Course Description  

Training in skills necessary to gain employment in the automotive parts & sales industry, and as a service writer in all types of repair facilities. Learn a variety of techniques and software applications. Emphasis on oral and written communication, organizational skills, vehicle knowledge, parts cataloging, customer service, and other necessary skills for employment.

 Prerequisite  

Prerequisite: AT 100 or 107 or concurrent enrollment & OBT 099 or completion of a Keyboarding Proficiency Test.

Contact Hours (based on 11 week quarter)

Lecture: 33

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for ATA degree, Required for certificate  

Equivalencies At Other Institutions

Learning Outcomes

After completing this course, the student will be able to:

1. Prepare a parts receipt. Use a parts catalog - both print and online.
2. Understand and establish proper telephone and communication skills. Sell related parts.
3. Understand customer service and how it relates to different cultures. Understand the importance of teamwork in an industry setting.
4. Understand and utilize proper people skills, communication skills, and customer relations.
5. Handle customer complaints in diverse situations with people of diverse backgrounds. Understand repair orders, billing, workflow, and marketing.
6. Understand customer service and how it relates to different cultures. Understand the importance of teamwork in an industry setting.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

2. Critical Thinking

Definition: The ability to think critically about the nature of knowledge within a discipline and about the ways in which that knowledge is constructed and validated and to be sensitive to the ways these processes often vary among disciplines.

Outcomes: Students will be able to . . .
2.3 Identify, interpret, and evaluate pertinent data and previous experience to reach conclusions.

3. Communication

Definition: Understanding and producing effective written, spoken, visual, and non-verbal communication.

Outcomes: Students will be able to . . .
3.7 Adapt communication to diverse audiences and media.

6. Individual Awareness & Responsibility

Definition: Understanding, managing, and taking responsibility for one’s learning and behavior in varied and changing environments.

Outcomes: Students will be able to . . .
6.2 Demonstrate standards of professionalism in manner, appearance, and setting appropriate to the context, including the classroom, workplace, and community.

10. Technology

Definition: Understanding the role of technology in society and using technology appropriately and effectively.

Outcomes: Students will be able to . . .
10.3 Use technology appropriate to the context and task to effectively retrieve and manage information, solve problems, and facilitate communication.

Course Contents

1. How to use a parts catalog. Using engine codes and industry abbreviation codes.
2. Parts numbering systems and parts interchanging systems. Selling techniques and competent application of correct information.
3. Invoicing orders, inventory and inventory control. Customer relations and cultural attitudes related to customer service.
4. Document preparation and organization. Labor/time guide use and time management skills.
5. Customer service/phone skills and sales/marketing skills. Dispatch/workflow.
6. Product knowledge and warranty issues. Personal grooming and communication skills.
7. Mathematics: Estimation and calculation. Cultural attitudes related to customer service.