This course has been changed from the previous catalog, the changed field(s) are highlighted in red:
Course Title: Customer Service
Title Abbreviation: CUSTOMER SERVICE
Department: CUL
Course #: 143
Credits: 2
Variable: No
IUs: 2.5
CIP: 120503
EPC: 850
REV: 2018
Course Description
Techniques in customer service, table layout and design, and the preparation of foods for banquets and catering.
Prerequisite
None
Contact Hours (based on 11 week quarter)
Lecture: 11
Lab: 22
Other: 0
Systems: 0
Clinical: 0
Intent: Distribution Requirement(s) Status:
Vocational Supplementary Elective
Equivalencies At Other Institutions
Learning Outcomes
After completing this course, the student will be able to:
General Education Learning Values & Outcomes
Revised August 2008 and affects outlines for 2008 year 1 and later.
2. Critical Thinking
Definition: The ability to think critically about the nature of knowledge within a discipline and about the ways in which that knowledge is constructed and validated and to be sensitive to the ways these processes often vary among disciplines.
Outcomes: Students will be able to . . . 2.9 Apply and/or create problem-solving strategies to successfully adapt to unpredictable and/or changing environments.
3. Communication
Definition: Understanding and producing effective written, spoken, visual, and non-verbal communication.
Outcomes: Students will be able to . . . 3.3 Demonstrate effective listening skills.
4. Community & Cultural Diversity
Definition: Recognizing the value of human communities and cultures from multiple perspectives through a critical understanding of their similarities and differences.
Outcomes: Students will be able to . . . 4.4 Demonstrate effective communication across differences in human communities and cultures.
6. Individual Awareness & Responsibility
Definition: Understanding, managing, and taking responsibility for one’s learning and behavior in varied and changing environments.
Outcomes: Students will be able to . . . 6.2 Demonstrate standards of professionalism in manner, appearance, and setting appropriate to the context, including the classroom, workplace, and community. 6.3 Apply successful organizational strategies of planning, goal setting, prioritizing, resolving conflict, and managing time to specific goals and/or projects.
7. Aesthetics & Creativity
Definition: Interpreting human experience through engagement with creative processes and aesthetic principles.
Outcomes: Students will be able to . . . 7.2 Demonstrate knowledge of aesthetic principles.
Course Contents