Catalog Course Search Details

 Department:    HSERV

 Course #:    147

 Credits:    5

 Variable:     No

 IUs:    5

 CIP:    511508

 EPC:    424

 REV:    2021

 Course Description  

Learn the skills, tools and processes of effective mediation. Reviews the causes and dynamics of conflict and mediator interventions. Explores communication skills designed to facilitate cooperation and help parties reach agreement. (Required course for students seeking the Generalist degree).

 Prerequisite  

Prerequisite: HSERV 101 with a "C" or higher.

Contact Hours (based on 11 week quarter)

Lecture: 55

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for ATA degree  

Equivalencies At Other Institutions

Learning Outcomes

After completing this course, the student will be able to:

1. Facilitate two or more people in a dispute through an eight stage mediation process.
2. Perform appropriate and successful conflict intervention techniques.
3. Utilize mediator communication skills: reflecting, reframing, asking questions, summarizing and active listening.
4. Help individuals brainstorm win-win solutions.
5. Facilitate a conversation with clients using interest-based negotiation techniques.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

Course Contents

1. Reading and in-class small group work on the eight stages of the mediation process.
2. Live mediation demonstrations from experienced, certified mediators.
3. Coached student mock mediations allowing for real time practice and feedback.
4. Lectures highlighting actual mediation cases to assist in direct application of real life experiences.
5. Assignments designed to encourage student reflection while reinforcing classroom learning.