Catalog Course Search Details

 Department:    INV

 Course #:    68

 Credits:    5

 Variable:     Yes

 IUs:    5

 CIP:    320401

 EPC:    n/a

 REV:    2021

 Course Description  

This course focuses on the importance of customer service and developing a customer-friendly approach that is right for every business. It covers the do's and don'ts of dealing with customers and the benefits of providing great customer service.

 Prerequisite  

Prerequisite: None.

Contact Hours (based on 11 week quarter)

Lecture: 55

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Academic Elective  

Equivalencies At Other Institutions

Learning Outcomes

After completing this course, the student will be able to:

1. State why good customer service is important.
2. Demonstrate appropriate greetings, dress and hygiene for positive first impressions.
3. Demonstrate verbal and non-verbal communication skills and etiquette for face-to-face and phone interactions.
4. Know and apply strategies to successfully work with challenging customers.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

Course Contents

1. Verbal and non-verbal communication.
2. Positive and negative customer service.
3. Strategies for challenging customer service situations.