Catalog Course Search Details

 Department:    HSERV

 Course #:    106

 Credits:    5

 Variable:     No

 IUs:    5

 CIP:    511508

 EPC:    424

 REV:    2018

 Course Description  

Introduction to the communication skill sets needed to excel as a Human Services professional. Focuses on the theory and practice of communication with the inclusion of inter and intra-personal skills development, critical thinking, problem solving and the learning process.

 Prerequisite  

None

Contact Hours (based on 11 week quarter)

Lecture: 55

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for ATA degree  

Equivalencies At Other Institutions

Learning Outcomes

After completing this course, the student will be able to:

1. Identify own communication style.
2. Observe and identify effective communication in writing.
3. Identify why communication is ineffective.
4. Assess own interpersonal effectiveness.
5. Identify own barriers to effective communication.
6. Clearly communicate ideas, thoughts and feelings to another.
7. Integrate pluralism into thinking and verbal communications.
8. Understand the need for critical thinking skills in interpersonal communications.
9. Identify barriers to teamwork.
10. Identify and experience skills and dynamics of effective communications of teamwork.
11. Gain initial understanding regarding the process of learning and information retention.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

2. Critical Thinking

Definition: The ability to think critically about the nature of knowledge within a discipline and about the ways in which that knowledge is constructed and validated and to be sensitive to the ways these processes often vary among disciplines.

Outcomes: Students will be able to . . .
2.8 Describe how one’s own preconceptions, biases and values affect one’s response to new and ambiguous situations.

3. Communication

Definition: Understanding and producing effective written, spoken, visual, and non-verbal communication.

Outcomes: Students will be able to . . .
3.5 Recognize, comprehend, and use non-verbal behaviors appropriate to a given context.

6. Individual Awareness & Responsibility

Definition: Understanding, managing, and taking responsibility for one’s learning and behavior in varied and changing environments.

Outcomes: Students will be able to . . .
6.4 Use self-reflection to recognize and define a sense of self-identity in personal, social/gender, and/or cultural/global terms and in relationship to others.

Course Contents

1. Two-way communication.
2. Theory of interpersonal and intrapersonal communication.
3. Skills and levels of skills for effective communication.
4. Active listening, paraphrasing, feedback, problem identification.
5. Constructive criticism.
6. Negotiating for understanding and clarification.
7. Relationship closure.
8. Risk-taking.
9. Intimacy.
10. Conflict clarification and resolution.
11. Pluralism, thinking and verbal communication.
12. Critical thinking skills in interpersonal communication.
13. Teamwork barriers.
14. Dynamics of effective communication in teamwork.