Catalog Course Search Details

 Department:    HSERV

 Course #:    102

 Credits:    5

 Variable:     No

 IUs:    5

 CIP:    511508

 EPC:    424

 REV:    2018

 Course Description  

Preparation for coordinating individual client activities and evaluation of their needs. Includes current case management techniques for those in the Human Services profession. Required case management course for the generalist degree.

 Prerequisite  

None

Contact Hours (based on 11 week quarter)

Lecture: 55

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for ATA degree  

Equivalencies At Other Institutions

Learning Outcomes

After completing this course, the student will be able to:

1. Identify tasks, skills, and duties of a case manager.
2. Develop interviewing and organizational skills used in case management.
3. Recognize effective case management techniques in a wide range of situations.
4. Identify methods and techniques that enhance interagency collaboration.
5. Recognize the role of advocacy for case managers.
6. Understand the relationship of case management and ethnicity.
7. Understand the process of referral, follow-up, and post service evaluation.
8. Understand current trends in treatment and care as they relate to case management techniques.
9. Relate course information to own agency management information system.
10. Learn methods to manage time when working with individuals on a caseload.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

1. Information Literacy

Definition: Recognizing when information is needed and have the ability to locate, evaluate, and use effectively the needed information.

Outcomes: Students will be able to . . .
1.1 Determine the extent of information needed.

2. Critical Thinking

Definition: The ability to think critically about the nature of knowledge within a discipline and about the ways in which that knowledge is constructed and validated and to be sensitive to the ways these processes often vary among disciplines.

Outcomes: Students will be able to . . .
2.1 Identify and express concepts, terms, and facts related to a specific discipline.
2.5 Identify similarities and differences in the ways in which data is collected and analyzed in different disciplines.

Course Contents

1. Tasks, skills, and duties of a case manager.
2. Interviewing and organizational skills.
3. Taking case notes.
4. Role of advocacy for case managers.
5. Relationship of case management and ethnicity.
6. Process of referral, follow-up, and post service evaluation.
7. Current trends in treatment and care.
   • Including Best Practices and evidenced-based outcomes.
8. Methods to manage time.